Realitybasedgroup offers guidance on how secret shoppers can be used to improve customer experience by providing detailed evaluations of service quality and operational consistency. The process involves anonymous shoppers assessing various customer interactions and reporting on strengths and weaknesses. These insights help businesses identify specific areas needing attention, allowing... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf